These awards recognize EVMS/EVMS Medical Group legacy staff members who excelled in their work, had a high level of professionalism, and consistently performed beyond expectations in these six areas of focus. These individuals exemplify EVMS' core values at a superior level, continually fostering pride within EVMS.
EXCELLENCE IN CUSTOMER & CLIENT SERVICES (QTY. 1)
- Demonstrated commitment to the school's mission, vision and values.
- Built strong relationships with customers; proactively reached out to learn about customer goals and interests; stayed aware of customer needs, concerns, and satisfaction.
- Went above and beyond by displaying a positive attitude, even under the most difficult circumstances, which impacted the internal/external customer experience. Nominee has repeatedly been singled out for delivering exceptional service above and beyond the call of duty.
- Went above and beyond by eliminating barriers for internal/external customers by effectively and efficiently communicating, collaborating, and addressing customer needs.
- Demonstrated creativity or resourcefulness in assisting internal/external customers above and beyond the call of duty, while adhering to EVMS policy and protocol.
- Went above and beyond in serving as a role model to students and coworkers through positive interactions with internal/external customers.
EXCELLENCE IN CLINICAL CARE & OPERATIONS (QTY. 1)
- Demonstrated commitment to EVMS Medical Group and our mission, vision and values.
- A non-physician staff member who provided exemplary clinical care, clinical support and/or operations, going above and beyond their position.
- Delivered excellent “patient-centered” service by striving to improve quality, continuity of care and/or patient outcomes.
- Built effective collaborative relationships across different groups to define problems and bring innovative solutions.
- Championed the establishment of best practices.
- Promoted an employment philosophy and culture of humility and respect.
- Exemplified EVMS Medical Group’s customer service standards of CARE:
- We will be Courteous
- We will be Accommodating
- We will be Respectful
- We will be Explicit and help you understand
EXCELLENCE IN LEADERSHIP & MANAGEMENT (QTY. 1)
- Demonstrated commitment to our mission, vision and values.
- Enhanced the quality of the campus environment for the EVMS and EVMS Medical Group community by providing extraordinary services, activities, campaigns or other initiatives to benefit the working and learning environments.
- Went above and beyond routine job expectations by taking initiative, guiding and inspiring others to work collaboratively and creatively to advance the mission of the institution.
- Demonstrated transformative and innovative leadership skills by empowering groups and fostering effective change to contribute to the success of the institution.
- Developed and maintained positive relationships with students, faculty and staff members across campus to design, deliver, and drive engagement.
- Contributed to the success of an initiative that benefits those outside his/her own department and/or places emphasis on collaboration within and among departments.
EXCELLENCE IN PROBLEM-SOLVING & INNOVATION (QTY. 1)
- Demonstrated commitment to our mission, vision and values.
- Proactively identified and developed novel ideas and approaches for process, program or service delivery that have been reviewed and approved for implementation.
- Showed outstanding creativity when confronted with challenges, issues or a need/desire for improvement.
- Actively sought to advance way beyond the status quo and implemented change in a positive manner while striving to ensure its success.
- Always approached problem-solving with a solution orientation.
EXCELLENCE IN STUDENT IMPACT & SUCCESS (QTY. 1)
- Demonstrated commitment to our mission, vision and values.
- Contributed to the personal, professional, or academic development of a student or group of students above and beyond the expectation of their position.
- Implemented or contributed to an innovative, original idea that transformed an aspect of the “student experience”.
- Helped to foster a student-centered atmosphere above and beyond the expectation of their position.
- Contributed to the retention of a student or students above and beyond the expectations of their position.
- Aided the development of student skills in the areas of knowledge, communication, or critical thinking beyond what is expected of their position.
- Consistently made a difference and impact in the lives of EVMS students.
EXCELLENCE IN EFFICIENCY & EFFECTIVENESS (QTY. 1)
- Demonstrated commitment to our mission, vision and values.
- Continually demonstrated an exceptional awareness and was mindful of cost implications and potential savings to the institution.
- Implemented exceptional service through negotiation strategies, process improvement, or other tactic resulting in a significant cost savings to the institution.
- Implemented enhanced controls/measures to eliminate redundancies and increase efficiency of systems and programs through his or her extraordinary performance.
- Made every effort to continually increase the effective and efficient use of departmental or institutional resources resulting in academic or administrative transformation.
Eligibility and Award
All EVMS and EVMS Medical Group legacy full-time staff employees in good standing with at least one year of service by June 30, 2024 are eligible to receive recognition with this award. The nominees may not have had any formal disciplinary action within 36 months prior to the nomination date and must meet or exceed an overall performance rating of "Exceeds Expectation" on their most recent employee evaluation. Each recipient will receive a $500 monetary stipend and a commemorative award. A legacy staff member previously recognized with an Award for Excellence is not eligible to receive the same award for a period of five years (
see listing here).
